Seaside Living Collection

We offer returns within 30 days unless otherwise specified. Item must be in original condition with tags intact and no signs of wear. Returns are at the customers expense.

Please contact us at restaurant@ilmabeachhouse.com.au to arrange a return.

We Wabi Home

Returns/Refunds

Only faulty or damaged product may be returned and are subject to prior authorisation at WeWabi’s discretion. Any returns must be made within 7 days of receiving goods. WeWabi does not issue refunds. In certain circumstances, we may authorise an exchange or refund. In the circumstances WeWabi accepts exchange or refund, a 10% restocking fee of goods will apply. All items must be returned in original, undamaged packaging including the “Return Authorisation” paperwork and with an approved WeWabi courier. If damage is incurred by a courier in the return process, that is not a WeWabi approved courier, WeWabi cannot be held liable and credit/exchange will not be issued.

Exchanges

WeWabi does not accept exchanges for change of mind purchases. In certain circumstances and under the sole discretion of WeWabi, we may authorise an exchange. Additional transport charges for exchanging product will incur additional transport fees. These fees are not the responsibility of WeWabi. Any exchanges must be made within seven (7) days of receiving goods. All items must be returned in original, undamaged packaging and in the original, undamaged condition with an approved WeWabi courier. Any items received damaged will not be accepted for return.

Faulty Products & Significant Differences

If a product is faulty, significantly different than advertised, or not fulfilling its purpose, please notify WeWabi within 48 hours of receiving delivery. You will be advised by our support team to take and send photos and/or videos of to illustrate the issue.

Where a product is found to be faulty, WeWabi will request the return of the product/s for assessment before a replacement or a refund is issued. Please refer to Returns and Refunds policy below.

All faulty product/s must be returned to WeWabi within seven (7) days and in the original packaging, including all accessories and parts and must not be assembled or partly assembled in any way to avoid additional damage in transit.

Cancelling Your Order

If you change your mind and decide not to proceed with your purchase, please inform us as soon as possible. If your product/s have not yet been dispatched, we can cancel your order and provide you with a credit note or, under special circumstances, a refund. In the case that your order has been dispatched by the warehouse [our returns/refunds policy applies] all shipping charges and delivery fees will be non-refundable. Alternatively, we can withhold the return fees from the credit amount of the product/s.